- No sharp edges, safe & comfortable for everyday use
- Lightweight & durable brass alloy construction
- 18k gold plating, buffed to a brilliant luster
- AAA+ Cubic Zirconia diamonds
- Split rings included, can be attached to any dog collar
Match it with a Gold Cuban Dog Collar for the complete look. Gold collar suitable for neck circumference sizes:
- 9.8 inch / 25cm
- 11.8 inch / 30cm
- 13.8 inch / 35cm
- 15.7 inch / 40cm
- 17.7 inch / 45cm
- 19.7 inch / 50cm
- 21.7 inch / 55cm
- 23.6 inch / 60cm
- 25.6 inch / 65cm
Can I return if the size is wrong?
We can exchange and return all items within 14 days of delivery as long as it's in brand new condition and original packaging.
Can the pendant be engraved / do you offer engraving?
The back of the pendant can be engraved. We do not offer custom engraving, this can be done at your local pet or hardware store.
Can the pendant be attached to other collars?
Yes, each pendant comes with 2 jump rings and 2 split rings, it can be attached to any collar.
Is the letter pendant suitable for everyday use?
Yes, we customized and tested the size, weight, shape and durability with your dog's safety and comfort in mind.
How heavy is letter pendant?
Each letter pendant weighs between 9-12 grams, about the weight of 2 U.S nickels.
Will the letter pendant fade?
The letter pendant is gold plated four times. It should not fade if you take care of it. Do not expose the pendant to salt and chemicals.
|
By Country |
Business Days |
| United States | 2 to 6 |
| Canada | 4 to 10 |
| Australia & New Zealand | 4 to 9 |
| United Kingdom | 5 to 10 |
| France, Germany, Italy, Spain | 4 to 9 |
| Rest of Europe | 5 to 10 |
| Japan, Korea, Singapore | 5 to 10 |
| By Region | |
| European Union | 5 to 10 |
| Middle East | 10 to 15 |
| South East Asian | 10 to 15 |
| South America | 15 to 25 |
| The Caribbeans | 15 to 25 |
Sizing Issues
Be sure to use the sizing chart on the product's page before purchasing or contact us through live-chat or email if you need help measuring your dog. -- Exchanges can be easily alleviated this way.
We do not accept returns due to sizing related issues, only exchanges or for the same product.
Defected or Wrong Product
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team service@sparkpaws.com within 3 business days of receipt of your order and we will resolve the issue for you.
If you were sent incorrect items or are missing items from your order, please contact our customer service team service@sparkpaws.com as soon as possible so we can get that mishap sorted out for you!
How to Process a Return or Exchange
- All return or exchange requests must be emailed to service@sparkpaws.com within 14 days of order delivery.
- Please include your Order Number, Item(s) Reason for Exchange, or Reason in your email.
- Product must be in new condition with tags and packaging intact. The item(s) must be clean and free of dog hair and are subject to inspection.
- After communicating with our customer service team, a return address and further instructions will be provided, the customer is responsible for sending the item back to our warehouse.
- Please provide us the tracking code of your package so our warehouse team can identify which package belongs to you.
- Please allow our team 1-3 business days to inspect and process your return or exchange once it arrives our warehouse.
- We recommend that you hang on to your tracking number in the event you need to track your package.
Change of Mind
We understand you may want to change or refund your order after your purchase. At SPARK PAWS, we will gladly help you process any changes or refunds to your order within 2 hour of your order placement. Just give us a shout at service@sparkpaws.com or message us through Live Chat or Facebook Messenger.