Defected or Wrong Product
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order and we will resolve the issue for you.
If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!
Here is a simple run-down of the rules and procedures for returns:
- Items can be returned for store credit only, issued in the form of a gift certificate sent via email. We CANNOT issue refunds.
- All returns requests must be received within 7 days* of the date you received your order.
- Returned items must remain un-washed, un-worn, and all tags must still be attached.
- Tracking code for your returned package must be provided (it helps us identify which package belongs to you)
- Shipping is non-refundable, unless there was a mistake on our end.
- Please allow our team 5-7 business days to process your return once it is received at our warehouse.
How to Process a Return:
- Please email the Customer Care team at firstname.lastname@example.org to alert us that your return is on its way.
- Please include your Order Number, Item(s) to Return and Reason for the Return in your email.
- We will provide you the return address by email.
- You will be responsible for paying your own shipping costs for returning your item. Our free world wide shipping will not be applied to exchanged orders so the customer will also be responsible for the standard shipping costs to ship the package back. Shipping costs are non-refundable.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
- Please hang on to your tracking number in the event you need to track your package.