We will process your order within 3 business days and provide step by step tracking for the package through email and SMS.
| Location | Business Days |
| United States | 6 to 12 |
| Canada | 8 to 12 |
| Australia & NZ | 4 to 10 |
| United Kingdom | 5 to 10 |
| Germany | 5 to 10 |
| Italy | 5 to 10 |
| France | 5 to 10 |
| Japan | 5 to 10 |
| Rest of EU | 5 to 12 |
| Rest of World | 10 to 20 |
We will gladly help you initiate a return or exchange within 30 days of receiving the items as long as the items are in brand new condition, with original tags and packaging.
To initiate a return or exchange, just shoot us an email service@sparkpaws.com with your order # and our customer service team will help you out. We will respond to your request within 24 hours Mon-Fri.