FREQUENTLY ASKED QUESTIONS
How Do I Contact SPARK PAWS?
We are here to help you 7 days a week! Our customer service team is available through email firstname.lastname@example.org, Live Chat, phone or Facebook Messenger. If our agents are off-line then please leave a message and we will get back to you within 1 business day.
What Payment Processors Does SPARK PAWS Accept?
We accept all major credit cards such as Visa, MasterCard, American Express, Stripe, PayPal, Shopify Pay, Apple Pay and Google Pay.
Is the Payment On Your Website
All of our payments are handled by Shopify, which is a certified Level 1 PCI DSS compliant company. This compliance extends by default to all stores powered by Shopify. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.
PRODUCT & CARE
How Do I Wash My Apparel Products?
Our products all come with washing labels and care instructions. They are machine-wash friendly, we'd recommend cold water wash and hang-dry.
How Do I Wash My Harness Products?
The Harnesses are machine wash friendly, we recommend a putting the harness in a washing bag to avoid scratches on metal and hang-dry.
Do You Use Animal Fur, Down or Leather In Your Products?
As animal lovers ourselves, we only use high quality faux-fur, faux-leather, faux-down on our products.
How Do I Find The Right Size for My Dog?
Our styles fit most dogs up to 100lbs, please refer to our size guide before purchasing. For most dogs, chest is the most important measurement. Most of our products are made with cotton and polyester so they are stretchy, if stuck between two sizes always pick the larger of the two -- dogs love wiggle room!
Use a tape ruler or string/shoelace to do the measurements.
My dog is a puppy/ growing, what size do I choose?
For puppies, we recommend going up 1 size so your dog can grow into our products.
My Dog Has an Unique Body Shape, Which Product Do I Choose?
We understand that some dogs may have unique measurements that don't exactly match our sizing guide. In this scenario we recommend you using the chest size as primary measurement, because most of our products come with draw-strings and buttons so that the neck and back measurements are easily adjusted.
Do You Offer Special Sizes for Bulldog Breeds?
We designed our sizing with the Bulldog body shape in mind, if you have a barrel chested dog, we'd recommend measuring with the size chart and then go up a size if possible. Again please double check our sizing guide, especially the chest size to make sure that the fit is just right!
Do You Offer Sizes for Toy Breeds?
We certainly do! For most of our products, we especially made size XS for teacups and size S for most toy breeds up to 10lbs. Please refer to our size guide to make sure you get the perfect fit.
Is Your Sizing Chart the Same as Big Pet Store Retailers?
No, we customized our sizing and fit based on hundreds of customer feedback. Please refer to our size guide before purchasing, shoot us a message if you are having any difficulties!