Can I return if the size is wrong?
We can exchange and return all items within 14 days of delivery as long as it's in brand new condition. Our packaging includes a special inner layer of protective wrapping to avoid hairline scratches during shipment. Once you receive the item, we advise that you size the chain around your dog's neck first before unwrapping the inner protective layer.

How much does the Cuban Collar weigh?
The Cuban Collar weighs between 150g - 260g depending on size.

What is the Cuban Collar made of?
Each collar is made with solid 316L stainless steel, and has a polished finish. It is hypoallergenic and will not cause odor or allergies.

Can the Cuban Collar be used for walks?
Yes, the links and clasp are extremely sturdy. There is also a loop on the clasp to connect the leash.

How do I clean the Cuban Collar?
Soak in warm water for a few minutes, lay the chain flat and use a soft cloth to clean the surface. Avoid using dish detergents as it may tarnish the surface.

Can I return if the size is wrong?
We can exchange and return all items within 14 days of delivery as long as it's in brand new condition and original packaging.

Can the pendant be engraved / do you offer engraving?
The back of the pendant can be engraved. We do not offer custom engraving, this can be done at your local pet or hardware store.

Can the pendant be attached to other collars?
Yes, each pendant comes with 2 jump rings and 2 split rings, it can be attached to any collar.

Is the letter pendant suitable for everyday use?
Yes, we customized and tested the size, weight, shape and durability with your dog's safety and comfort in mind.

How heavy is letter pendant?
Each letter pendant weighs between 9-12 grams, about the weight of 2 U.S nickels.

Will the letter pendant fade?
The letter pendant is gold plated four times. It should not fade if you take care of it. Do not expose the pendant to salt and chemicals.