Can I return if the size is wrong?
We can exchange and return all items within 14 days of delivery as long as it's in brand new condition. Our packaging includes a special inner layer of protective wrapping to avoid hairline scratches during shipment. Once you receive the item, we advise that you size the chain around your dog's neck first before unwrapping the inner protective layer.

How much does the Cuban Collar weigh?
The Cuban Collar weighs between 150g - 260g depending on size.

What is the Cuban Collar made of?
Each collar is made with solid 316L stainless steel, and has a polished finish. It is hypoallergenic and will not cause odor or allergies.

Can the Cuban Collar be used for walks?
Yes, the links and clasp are extremely sturdy. There is also a loop on the clasp to connect the leash.

How do I clean the Cuban Collar?
Soak in warm water for a few minutes, lay the chain flat and use a soft cloth to clean the surface. Avoid using dish detergents as it may tarnish the surface.

How do I preserve the polish/shine?
If the collar has come in contact with salt, we recommend giving it a quick rinse to preserve the shiny surface.