We will process your order within 3 business days and provide step by step tracking for the package through email and SMS.
|United States||6 to 12|
|Canada||8 to 12|
|Australia & NZ||4 to 10|
|United Kingdom||5 to 10|
|Germany||5 to 10|
|Italy||5 to 10|
|France||5 to 10|
|Japan||5 to 10|
|Rest of EU||5 to 12|
|Rest of World||10 to 20|
We will gladly help you initiate a return or exchange within 30 days of receiving the items as long as the items are in brand new condition and in original packaging.
Please note that all of our Gold Chain Collars and Leashes are wrapped in a protective layer to prevent scratches. If the inner protective film has been removed, the item is no longer eligible for return or exchange.
To initiate a return, just shoot us an email firstname.lastname@example.org with your order # and our customer service team will help you out. We will respond to your request within 24 hours Mon-Fri.
How Heavy is the Cuban Collar?
150g - 260g depending on size.
Construction & Material:
316L stainless steel, machine polished. 18k gold plating, hand welded links and heavy duty buckle with safety clasp.
Is the Gold Chain Collar sturdy enough for walks?
Yes, the Collar comes with a heavy duty buckle and hand-welded stainless steel links that can withstand heavy pulling breeds such as Pit-bulls.
Will the gold plating/color come off?
The gold plating will not come off unless scratched against a hard surface or exposed to chemicals and salt.
How do I clean the Gold Chain Collar?
Clean with warm water and wipe with soft towel.