Cuban Link 20mm Dog Silver Chain

Can I return if the size is wrong?
We can exchange and return all items within 14 days of delivery as long as it's in brand new condition. Our packaging includes a special inner layer of protective wrapping to avoid hairline scratches during shipment. Once you receive the item, we advise that you size the chain around your dog's neck first before unwrapping the inner protective layer.

How much does the Cuban Collar weigh?
The Cuban Collar weighs between 150g - 260g depending on size.

What is the Cuban Collar made of?
Each collar is made with solid 316L stainless steel, and has a polished finish. It is hypoallergenic and will not cause odor or allergies.

Can the Cuban Collar be used for walks?
Yes, the links and clasp are extremely sturdy. There is also a loop on the clasp to connect the leash.

How do I clean the Cuban Collar?
Soak in warm water for a few minutes, lay the chain flat and use a soft cloth to clean the surface. Avoid using dish detergents as it may tarnish the surface.

How do I preserve the polish/shine?
If the collar has come in contact with salt, we recommend giving it a quick rinse to preserve the shiny surface.

Sizing Issues

Be sure to use the sizing chart on the product's page before purchasing or contact us through live-chat or email if you need help measuring your dog.  -- Exchanges can be easily alleviated this way.

We do not accept returns due to sizing related issues, only exchanges or for the same product.

Defected or Wrong Product

Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team service@sparkpaws.com within 3 business days of receipt of your order and we will resolve the issue for you.

If you were sent incorrect items or are missing items from your order, please contact our customer service team service@sparkpaws.com as soon as possible so we can get that mishap sorted out for you!

How to Process a Return or Exchange

• All return or exchange requests must be emailed to service@sparkpaws.com within 14 days of order delivery.
• Please include your Order Number, Item(s) Reason for Exchange, or Reason in your email.
• Product must be in new condition with tags and packaging intact. The item(s) must be clean and free of dog hair and are subject to inspection.
• After communicating with our customer service team, a return address and further instructions will be provided, the customer is responsible for sending the item back to our warehouse.
• Please provide us the tracking code of your package so our warehouse team can identify which package belongs to you.
• Please allow our team 1-3 business days to inspect and process your return or exchange once it arrives our warehouse.
• We recommend that you hang on to your tracking number in the event you need to track your package.

Change of Mind

We understand you may want to change or refund your order after your purchase. At SPARK PAWS, we will gladly help you process any changes or refunds to your order within 2 hour of your order placement. Just give us a shout at service@sparkpaws.com or message us through Live Chat or Facebook Messenger.